It certainly is! Orders from €70 are delivered free of charge within Ireland. Is your order below €70? Then the delivery charge is €10.

Would you like your order delivered to another country? Just contact us — we will look at the options.

Please note: a small number of treatment chairs (including the P Clinic brand) always carry a delivery charge.

The expected delivery time is shown on the product page and in your cart, so you always know when to expect your order. Delivery to Ireland usually takes 4–7 working days.

Would you like to receive your order at a specific time? Please contact us and we will see what is possible.

That can occasionally happen. First check the delivery status in your account and the tracking code in your email. Sometimes it takes a few extra days.

Still nothing after 10 working days? Please contact us with your order number — we will look into it for you.

We work with several carriers. Which carrier delivers your order depends on the type and size of your products — you will find the carrier in your shipping confirmation.

This can happen when products are shipped from different stock locations. We do our best to deliver everything together, but sometimes parcels are sent separately. Not sure? Feel free to contact us.

No need to worry — your order has probably been sent in several parcels and one of them is still on its way. Check the status page of your order to see the status of all your parcels, so you know exactly when to expect the next one. If in doubt, you can always contact us.

A growing number of products are delivered from our own stock. The rest of our range is shipped directly by our suppliers. Would you prefer to collect your order? Please contact us and we will look at the options.

Good to know: our address in Amsterdam is our registered business address. We do not receive visitors there and do not hold stock there.

You can easily check the status of your order in your account. There you will also find your tracking code, which is also included in your shipping confirmation email.

Is the tracking code not working yet? Don't worry — it can take a few hours for the code to become active. Still not working the next day? Please contact us.

For a standard parcel, the driver will usually try to leave it with a neighbour. If that is not possible, it will be taken to a nearby collection point or a new delivery attempt will be made.

Have you ordered salon furniture (such as a treatment chair)? Then the delivery partner takes your order back to the depot and a new delivery attempt is scheduled as soon as possible. You will find the new date via your tracking code.

We strongly recommend it. Our delivery partners deliver salon furniture on a pallet, to the first door on the ground floor only. Delivery is often not possible if nobody is present.

After dispatch you will receive a tracking code with the planned delivery date, so you can prepare.

Two delivery attempts are made for your order.

• You can find the date of the first attempt via the tracking code, which you will receive by email.
• For the second attempt, the carrier will phone you to schedule it.
• If delivery fails or is refused by you, the order will be returned to us.
• The return costs are €200 excl. VAT per pallet, which will be deducted from your refund.

• If delivery is refused, the order will be returned to us.
• The return costs are €200 excl. VAT per pallet, which will be deducted from your refund.

No, unfortunately that is not possible. Our delivery partners deliver your salon furniture on a pallet to the first door on the ground floor. Installation is up to you (or a professional of your choice).

No, unfortunately we don't. Delivery is made to the first door on the ground floor. Assembly is your own responsibility.

Has your product been damaged in transit? Report it within 7 days of delivery — and you will receive a replacement product free of charge.

After 7 days, we will treat the report as a repair request. You can also return the product within 14 days, but please bear in mind that the cost of the damage will be deducted from the refund amount.

How annoying — sometimes the carrier marks a parcel as delivered while it has not (yet) reached you. This is how we solve it together:

• Contact us with your order number. We will send you a short statement of non-receipt for you to sign and return to us.
• With that statement we file an official investigation with the carrier. Such an investigation usually takes 2 to 6 weeks.
• As soon as the outcome is known, we will send you a new product free of charge or refund you — whichever you prefer. For smaller orders we can often offer a solution sooner.

Report non-receipt as soon as possible after the delivery date, so we can act quickly.

Large items (such as salon furniture) are delivered by pallet via our freight carrier. The carrier only announces the exact delivery day on the morning of the delivery day itself — unfortunately that is all the carrier makes available, to us as well. Until that morning, tracking only shows the progress, not a date.

Your shipment is on its way within the delivery time shown for your order. Our advice: check the tracking link each morning — as soon as the delivery day is known, you will see it there straight away.

Different transport options apply to island destinations:

• Malta: we deliver to Malta. Please contact us by email before ordering for the costs and arrangements.
• Other islands or special regions: email us before ordering and we will look into the options for you.